How Do Malawian Women Rate the Quality of Maternal and Newborn Care? Experiences and Perceptions of Women in the Central and Southern Regions

Below:  Schutte Scale for rating the perceived quality of care

A high perceived quality of care rating was observed on interpersonal relations, conditions of the examination rooms and nursing care services with an overall mean score of 9/10. Self-introduction by the health worker, explanation of examination procedures, consent seeking, encouragement to ask questions, confidentiality protection and being offered to have a guardian during delivery were associated with a high quality rating of interpersonal relations for antenatal and delivery care services. Being literate, never experienced a still birth and, first ANC visit were associated with a high quality rating of room conditions for antenatal care service.

The study highlights some of the multiple factors associated with perceived quality of care. We conclude that proper interventions or practices and policies should consider these factors when making quality improvements.

Read more at:   http://ht.ly/QWwCN HT @HeidelbergU