Patient satisfaction is an important component of quality in
healthcare delivery. To inform the expansion of Methadone Maintenance Treatment
(MMT) services in Vietnam, we examined the satisfaction of patients with
regards to different services delivery models and identified its associated
factors.
We interviewed 1,016 MMT patients at 5 clinics in Hanoi and
Nam Dinh province. The modified SATIS instrument, a 10-item scale, was used to
measure three dimensions: “Services quality and convenience”, “Health workers’
capacity and responsiveness” and “Inter-professional care”.
The average score was high across three SATIS dimensions.
However, only one third of patients completely satisfied with general health
services and treatment outcomes. Older age, higher education, having any
problem in self-care and anxiety/depression were negatively associated with
patient’s satisfaction. Meanwhile, patients receiving MMT at clinics, where
more comprehensive HIV and general health care services were available, were
more likely to report a complete satisfaction.
Patients were highly satisfied with MMT services in Vietnam.
However, treatment for drug users should go beyond methadone maintenance to
address complicated health demands of drug users. Integrating MMT with
comprehensive HIV and general health services together with improving the
capacity of health workers and efficiency of services organisation to provide
interconnected health care for drug users are critical for improving the
outcomes of the MMT program.
Full article at: http://goo.gl/8kQhtt
By:
Bach Xuan Tran, Long Hoang Nguyen
Institute for Preventive
Medicine and Public Health, Hanoi Medical University, Hanoi, Vietnam
Bach Xuan Tran, Carl A. Latkin
Johns Hopkins Bloomberg School
of Public Health, Baltimore, Maryland, United States of America
Long Hoang Nguyen
School of Medicine and Pharmacy,
Vietnam National University, Hanoi, Vietnam
Huong Thu Thi Phan
Authority of HIV/AIDS Control,
Ministry of Health, Hanoi, Vietnam
More at: https://twitter.com/hiv_insight
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