Case management, a widely
practiced form of service brokerage, is associated with a variety of positive
outcomes for homeless youth, but it may be difficult to implement, as youth
face logistical barriers to attending in-person meetings. As part of a larger
clinical trial, the current study investigates the feasibility of providing
electronic case management (ECM) to homeless youth, using cell-phones, texts,
email, and Facebook.
Youth were given prepaid cell-phones and a case manager
who provided four ECM sessions every 2-3 weeks over a 3-month period. Contact
logs were used to record how many youth engaged in ECM, how many attempts were
necessary to elicit engagement, and youths' preferred technology methods for
engaging. Although engagement in the number of ECM sessions varied, the
majority of youth (87.5%) engaged in at least one ECM session. Youth (41%) most
commonly needed one contact before they engaged in an ECM session, and the
majority responded by the third attempt. While youth most commonly answered
calls directly, their chosen method of returning calls was texting. The
majority of youth (80%) described ECM positively, reporting themes of
convenience, connection, and accountability.
The use of ECM, particularly of
texting, offers promising implications for providing services to homeless youth.
Purchase full article at: http://goo.gl/2TDy02
By: Bender K1, Schau N2, Begun S3, Haffejee B4, Barman-Adhikari A5, Hathaway J6.
- 12148 S. High Street, Graduate School of Social Work, University of Denver, Denver, CO 80208, United States. Electronic address: Kimberly.bender@du.edu.
- 22148 S. High Street, Graduate School of Social Work, University of Denver, Denver, CO 80208, United States. Electronic address: ndschau@gmail.com.
- 32148 S. High Street, Graduate School of Social Work, University of Denver, Denver, CO 80208, United States. Electronic address: Stephanie.begun@du.edu.
- 42148 S. High Street, Graduate School of Social Work, University of Denver, Denver, CO 80208, United States. Electronic address: badiah.haffejee@du.edu.
- 52148 S. High Street, Graduate School of Social Work, University of Denver, Denver, CO 80208, United States. Electronic address: Anamika.BarmanAdhikari@du.edu.
- 62148 S. High Street, Graduate School of Social Work, University of Denver, Denver, CO 80208, United States. Electronic address: jessica.kaylyn.hathaway@gmail.com.
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