INTRODUCTION:
Satisfaction
with services is a qualitative but important measure of the fit between clients
and care providers and is also a measure of the outcome of treatment. This
study investigated the level and correlates of client satisfaction with HIV
care.
METHODS:
A
cross-sectional questionnaire-based study was conducted on 485 people using
HIV/AIDS treatment and care services in six health facilities in Wolaita Zone
of Ethiopia from November 2014 to March 2015.
RESULTS:
A total
of 222 (45.8%) and 263 (54.2%) of the participants attended care at the health
centers and hospital, respectively; 192 (39.6%) visited traditional medical
practitioners. Seventy-five (15.5%) of the participants suffered probable mild
to major mental depression. In total, 342 (70.7%) said that the quality of care
was good and 224 (46.4%) were satisfied with the services. In multivariate
analysis, probable mental depression, health system responsiveness, perceived
quality of care and type of health facility were independently associated with
satisfaction with HIV care (p<0.05).
CONCLUSIONS:
Healthcare
systems need to improve the responsiveness and quality of HIV care, and
integrate a mental health care component to achieve higher client satisfaction.
Further studies on the types of health facilities (between health centers and
hospitals) in relation to satisfaction with services are recommended.
1School of
Nursing & Public Health, Howard College, University of KwaZulu-Natal,
Durban, South Africa Health Economics and HIV/AIDS Research Division (HEARD),
University of KwaZulu-Natal, Durban, South Africa berekbot@yahoo.com.
2School of
Nursing & Public Health, Howard College, University of KwaZulu-Natal,
Durban, South Africa.
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