Despite the popularity of
financial compensation as a means for addressing trust violations, the question
whether (more) money can indeed buy trust back remains largely unexplored. In
the present research, we focus on the role of violation type and compensation
size.
The results of a scenario study and a laboratory experiment show that
financial compensation can effectively promote the restoration of trust for
transgressions that indicate a lack of competence.
Conversely, for
transgressions which signal a lack of integrity, financial compensation is not
an effective tool to repair trust. Moreover, our findings indicate that for both
violation types, overcompensation has no positive effects on top of the impact
of equal compensation.
These findings therefore show that when it comes to
trust, money cannot buy everything.
Full article at: http://goo.gl/wiLMRD
By:
Tessa Haesevoets, Chris Reinders Folmer, Alain Van Hiel
Department of Developmental,
Personality, and Social Psychology, Ghent University, Ghent, Belgium
Chris Reinders Folmer
Erasmus School of Law, Erasmus
University, Rotterdam, The Netherlands
More at: https://twitter.com/hiv
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